tag:status.simplyhosting.com,2005:/historySimply Hosting & Servers Status - Incident History2024-03-29T05:23:56+00:00Simply Hosting & Serverstag:status.simplyhosting.com,2005:Incident/202913342024-03-25T16:00:02+00:002024-03-25T16:00:02+00:00Network maintenance<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>11:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:16</var> GMT</small><br><strong>Scheduled</strong> - During this maintenance window we'll be migrating the uplink of one of our colo network routers to a new linecard on a core router. The old linecard is being retired as it approaches end-of-life. During this maintenance traffic will be redirected via another path in the network so this should not impact customers, but is being announced as an at-risk period.</p>tag:status.simplyhosting.com,2005:Incident/202913772024-03-21T16:00:57+00:002024-03-21T16:00:57+00:00Network Maintenance<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:20</var> GMT</small><br><strong>Scheduled</strong> - During this maintenance window we'll be migrating some of the network uplinks our colo platform to new router ports as part of ongoing network lifecycle management. The old linecard is being retired as it approaches end-of-life. This should not impact customers, but is being announced as an at-risk period.</p>tag:status.simplyhosting.com,2005:Incident/201690802024-03-13T05:00:56+00:002024-03-13T05:00:56+00:00HyperV Network Maintenance<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>05:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>00:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:39</var> GMT</small><br><strong>Scheduled</strong> - In this maintenance we will be altering some switching paths within our network in order to upgrade the service to some of our standalone virtualisation racks. Customers may experience a short blip due to the nature of these changes, however this may be as long as 5 minutes depending on table cache timeouts.</p>tag:status.simplyhosting.com,2005:Incident/200804002024-03-13T04:00:56+00:002024-03-13T04:00:56+00:00Network maintenance<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>23:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>16:52</var> GMT</small><br><strong>Scheduled</strong> - During this network maintenance we will be installing a vendor-recommended firmware upgrade to linecards in core routers together with other minor configuration work. Customers may notice traffic taking different routes through our network and to/from the Internet as individual linecards restart.</p>tag:status.simplyhosting.com,2005:Incident/200803892024-03-08T04:00:56+00:002024-03-08T04:00:56+00:00Network maintenance<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>16:50</var> GMT</small><br><strong>Scheduled</strong> - During this maintenance we will be upgrading capacity on parts of our network and moving traffic onto other paths within the network as preparation for future maintenance. Customers may notice traffic taking different routes through our network and to/from the Internet.</p>tag:status.simplyhosting.com,2005:Incident/200803502024-03-06T04:00:56+00:002024-03-06T04:00:56+00:00Network maintenance<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>16:45</var> GMT</small><br><strong>Scheduled</strong> - During this network maintenance we will be installing a vendor-recommended firmware upgrade to linecards in core routers together with other minor configuration work. Customers may notice traffic taking different routes through our network and to/from the Internet as individual linecards restart.</p>tag:status.simplyhosting.com,2005:Incident/200977782024-02-29T05:00:56+00:002024-02-29T05:00:56+00:00Emergency Network Maintenance<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>05:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>00:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:24</var> GMT</small><br><strong>Scheduled</strong> - We are currently experiencing an issue with one of our aggregation switches. <br /><br />We will need to perform some emergency maintenance out of core business hours in order to fully diagnose and remediate the issue. As the device is part of a virtual chassis, we hope that we can do this without any disruption to connectivity for end users. However as we may need to power cycle this device, we consider this as a potential partial outage rather than simply an at-risk.</p>tag:status.simplyhosting.com,2005:Incident/200469612024-02-22T17:01:56+00:002024-02-22T17:01:56+00:00Emergency network maintenance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>17:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:05</var> GMT</small><br><strong>Scheduled</strong> - We're seeing a few intermittent network errors on a high speed link between core routers in our Reading datacentre. Having raised with the equipment vendor they've recommended changing the fibre between the routers, so we're going to do that. This shouldn't impact customers because there are multiple links and only 1 will be worked on at a time, but this does represent an at risk period for the network.</p>tag:status.simplyhosting.com,2005:Incident/199125062024-02-05T17:30:25+00:002024-02-05T17:30:25+00:00Emergency maintenance - network<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>17:30</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:30</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>13:41</var> GMT</small><br><strong>Scheduled</strong> - We need to perform emergency maintenance on the core network in our datacentre in Reading as a result of a router linecard failure. A number of internal network links will be migrated. These are all backup or secondary links where, in each case, there's already an active primary link running on another router so this isn't expected to be customer-affecting. This does, however, create an "at risk" period for the network.</p>tag:status.simplyhosting.com,2005:Incident/198740672024-02-01T17:01:14+00:002024-02-01T17:01:14+00:00Network maintenance<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>17:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>09:26</var> GMT</small><br><strong>Scheduled</strong> - During this maintenance window we'll be deactivating legacy network circuits that are no longer in use. This isn't expected to cause customer impact as customer traffic isn't using these circuits, having already been migrated, but routing protocols are still configured on these interfaces so we're announcing this as an at risk period for the network.</p>tag:status.simplyhosting.com,2005:Incident/197639092024-01-19T12:00:42+00:002024-01-19T12:00:42+00:00Test Maintenance - Please ignore<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>12:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>11:28</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:28</var> GMT</small><br><strong>Scheduled</strong> - This is a test maintenance, please ignore</p>tag:status.simplyhosting.com,2005:Incident/194691932024-01-03T09:00:06+00:002024-01-03T09:00:06+00:00Engineering Freeze 2023<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>09:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:28</var> GMT</small><br><strong>Scheduled</strong> - During the festive period we will be entering into an engineering change freeze.<br />This period will run from 09:00am on Friday 22nd December 2023 until 09:00am on Wednesday 3rd January 2024.<br />During the engineering freeze we will not be performing any manual changes to our core network and systems unless there is an operational issue or pre-agreed in another maintenance.<br />Automated systems will still function as normal.</p>tag:status.simplyhosting.com,2005:Incident/193809422023-12-27T00:00:27+00:002023-12-27T00:00:27+00:00Hyper V Standalone Maintenance<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>00:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>00:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>22:03</var> GMT</small><br><strong>Scheduled</strong> - Maintenance will take place on our Hyper-V platform between 12th and the 27th December from 01:00 until 05:00 GMT. During the update, VMs will be put in a save state, so they will be unreachable for a few minutes. If for any reason this isn't possible and the automated script fails, they will be forcibly shut down.</p>tag:status.simplyhosting.com,2005:Incident/194782242023-12-19T19:01:47+00:002023-12-19T19:01:47+00:00Emergency Network Maintenance<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>19:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>09:51</var> GMT</small><br><strong>Scheduled</strong> - Our monitoring has identified an issue with a router on our network in Telehouse East in London. Whilst the device is stable and operating, as a precautionary measure we will be conducting emergency maintenance today to move some critical connections to an alternative device to ensure the ongoing stability of those connections.<br /><br />Customers may notice one or two periods of brief interruption for the network to converge whilst we failover each connection to move it throughout the day. Theses interruptions should be limited to no more than a minute each time.</p>tag:status.simplyhosting.com,2005:Incident/194026212023-12-13T17:00:16+00:002023-12-13T17:00:17+00:00Network at-risk maintenance<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>17:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>09:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>16:27</var> GMT</small><br><strong>Scheduled</strong> - We will be migrating external peering and transit traffic to a new router in Telehouse. Customer service shouldn't be impacted although customers may notice traffic taking a different path through our network or entering/leaving our network in different places.</p>tag:status.simplyhosting.com,2005:Incident/194026182023-12-12T17:00:53+00:002023-12-12T17:00:53+00:00Network at-risk maintenance<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>17:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>09:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>16:26</var> GMT</small><br><strong>Scheduled</strong> - We will be migrating external peering and transit traffic to a new router in Telehouse. Customer service shouldn't be impacted although customers may notice traffic taking a different path through our network or entering/leaving our network in different places.</p>tag:status.simplyhosting.com,2005:Incident/191067412023-11-24T04:01:05+00:002023-11-24T04:01:05+00:00Network at-risk maintenance<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>04:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>22:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>12:10</var> GMT</small><br><strong>Scheduled</strong> - As part of equipment lifecycle management we will be upgrading a core router in our Reading datacentre which will allow us to retire end-of-life equipment and support faster network speeds. During this maintenance one of our core routers in Reading will be powered down and upgraded which will cause some customer traffic to flow through our network via different paths. There will be ample capacity elsewhere in the network during this time and customer service should not be interrupted, but we're announcing this as a network at risk period.</p>tag:status.simplyhosting.com,2005:Incident/190755772023-11-17T04:00:17+00:002023-11-17T04:00:17+00:00Network at-risk maintenance<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>04:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>22:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:48</var> GMT</small><br><strong>Scheduled</strong> - As part of equipment lifecycle management we will be upgrading a core router in our Reading datacentre which will allow us to retire end-of-life equipment and support faster network speeds. During this maintenance one of our core routers in Reading will be powered down and upgraded which will cause some customer traffic to flow through our network via different paths. There will be ample capacity elsewhere in the network during this time and customer service should not be interrupted, but we're announcing this as a network at risk period.</p>tag:status.simplyhosting.com,2005:Incident/190354202023-11-15T16:00:24+00:002023-11-15T16:00:24+00:00Annual black building test<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>08:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>14:51</var> GMT</small><br><strong>Scheduled</strong> - As part of our planned maintenance calendar, we will be performing a black building test to ensure that our systems are working in the event of a mains power failure.<br /><br />At times during this window we will transition to and from generator power and the mains will be disconnected to simulate a failure.<br /><br />We do not expect any outages to UPS protected equipment however this should be considered an at-risk period due to the nature of works taking place.</p>tag:status.simplyhosting.com,2005:Incident/190832752023-11-11T17:26:39+00:002023-11-11T17:26:39+00:00Network Issue<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>17:26</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>11:20</var> GMT</small><br><strong>Monitoring</strong> - Mitigating actions have been implemented and appear to have resolved the fault conditions in the affected hardware. We will now closely monitor before marking this issue as resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>10:54</var> GMT</small><br><strong>Investigating</strong> - We are investigating a network issue on a core device that may be affecting traffic from some destinations to some Simply Dedicated Servers.</p>tag:status.simplyhosting.com,2005:Incident/190589742023-11-09T14:04:04+00:002023-11-09T14:04:04+00:00HyperV network at-risk maintenance<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:04</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:36</var> GMT</small><br><strong>Scheduled</strong> - In preparation for some network upgrades in the near future we are doing maintenance to swap the primary and backup network paths into our HyperV platform and to move one of these links to a new router port. Customer service shouldn't be impacted but customers may see traffic taking a different path through our network.</p>tag:status.simplyhosting.com,2005:Incident/190550982023-11-08T15:01:17+00:002023-11-08T15:01:18+00:00Network at-risk maintenance<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:59</var> GMT</small><br><strong>Scheduled</strong> - To support the addition of a new router as part of a network upgrade programme we'll be installing a new linecard to an existing router in Telehouse. This isn't expected to affect customer service, but we're announcing it as an at-risk period for the network.</p>tag:status.simplyhosting.com,2005:Incident/189461002023-11-08T05:45:09+00:002023-11-08T05:45:09+00:00Legacy Routing Migration<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>05:45</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>23:46</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:38</var> BST</small><br><strong>Scheduled</strong> - As part of our hardware lifecycle management, we will be moving some routing functionality away from some of our legacy equipment in our Reading Datacentre.<br /><br />Affected customers will see a message in their portal account when a service is due for maintenance. Customers should expect to see an outage of no more than 10 minutes however we believe that it will be no more than 30 seconds in most cases.</p>tag:status.simplyhosting.com,2005:Incident/187297032023-10-27T12:01:52+01:002023-10-27T12:01:52+01:00Hyper V Standalone Maintenance<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>12:01</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>00:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>09:28</var> BST</small><br><strong>Scheduled</strong> - Maintenance will take place on our Hyper-V platform between 15th and the 28th October from 01:00 until 05:00 UTC. During the update, VMs will be put in a save state, so they will be unreachable for a few minutes. If for any reason this isn't possible and the automated script fails, they will be forcibly shut down.</p>tag:status.simplyhosting.com,2005:Incident/188680032023-10-23T16:00:21+01:002023-10-23T16:00:21+01:00Network at-risk maintenance<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>16:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>10:02</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>16:03</var> BST</small><br><strong>Scheduled</strong> - We will be removing a router from service during this maintenance window. Customer service shouldn't be impacted but we are announcing this as a network at risk window.</p>