All Systems Operational

About This Site

This network status page was developed to provide a service status overview for customers of Simply Hosting & Servers (a trading name of PoundHost Internet Ltd). The server is hosted in the USA so it is geographically separate from our UK data centres and network infrastructure.

There is an XML feed listing the current (5 minute) service checks. We also offer an RSS feed of our service announcements, both of which are freely available to customers and anyone else who find them useful.

For any queries, please call 0333 247 0222 or write to us at PoundHost Internet Ltd, Acton House, Perdiswell Park, Worcester, WR3 7GD

Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
100.0 % uptime
Today
Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Network Status Operational
90 days ago
100.0 % uptime
Today
Data Center Power Status Operational
90 days ago
100.0 % uptime
Today
Cloud Servers ? Operational
90 days ago
100.0 % uptime
Today
Backup Servers ? Operational
90 days ago
100.0 % uptime
Today
SSD VPS ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Network Maintenance Sep 13, 2024 23:00 - Sep 14, 2024 05:00 BST
Update - One of our circuit suppliers providing connectivity between our London and Dublin data centres is conducting maintenance to their service.

As we have diverse circuits between these locations we do not expect any disruption and traffic will fail over to other routes, but those routes will be at-risk during the maintenance window.
Aug 22, 2024 - 13:06 BST
Scheduled - One of our circuit suppliers providing connectivity between our London and Dublin data centres is conducting maintenance to their service.

As we have diverse circuits between these locations we do not expect any disruption and traffic will fail over to other routes, but those routes will be at-risk during the maintenance window.
Aug 15, 2024 - 15:30 BST
Network Maintenance Sep 14, 2024 09:00-18:00 BST
One of our circuit suppliers providing connectivity between our London and Dublin data centres is conducting maintenance to their service.

As we have diverse circuits between these locations we do not expect any disruption and traffic will fail over to other routes, but those routes will be at-risk during the maintenance window.
Posted on Aug 28, 2024 - 14:53 BST
Hyper V Standalone maintenance Sep 15, 2024 00:00 - Sep 30, 2024 00:00 BST
Maintenance will take place on our Hyper-V platform between 15th and the 28th September from 01:00 until 05:00 GMT. During the update, VMs will be put in a save state, so they will be unreachable for a few minutes. If for any reason this isn't possible and the automated script fails, they will be forcibly shut down.
Posted on Sep 09, 2024 - 08:30 BST
Past Incidents
Sep 11, 2024

No incidents reported today.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024
Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 21:00 BST
Scheduled - One of our circuit suppliers providing connectivity between our London and Dublin data centres is conducting maintenance to their service.

As we have diverse circuits between these locations we do not expect any disruption and traffic will fail over to other routes, but those routes will be at-risk during the maintenance window.
Aug 28, 14:52 BST
Sep 6, 2024
Sep 5, 2024
Emergency Maintenance to Network
Completed - The maintenance is now complete and the system has been returned to normal operation.
Sep 5, 02:56 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 22:00 BST
Scheduled - Due to issues recently identified as part of a routine maintenance to one of our datacentre fabric switches, we will be conducting Emergency Maintenance this evening from 22:00 – 04:00 to rectify these issues, and once cleared perform tests to ensure the failover and failback mechanisms are operating correctly.

This maintenance carries a risk of unpredictable circumstances and therefore we are announcing as as-risk to routing and switching of services in our Reading Data Centre.

We apologise for any resulting disruption and will have resources monitoring the situation to recover any event as quickly as possible, should it were to occur.
Sep 4, 16:12 BST
Sep 4, 2024
Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 05:00 BST
Verifying - We successfully failed over to the backup RE in order to perform some tests shortly after 1am UK time.
At around 2:15am UK time, we had the results of our tests and we opted to revert all changes and back out of the maintenance.

Unfortunately this caused instability within the virtual chassis and the master RE initially failed to start protocols leading to an interruption to forwarding for around 5 minutes.

We made the decision to fail back to the backup RE again to restore stability and we will be raising this with our vendor before we take our next steps.

We apologise for any interruptions that may have been observed, no further changes will be made this evening however we expect that a new maintenance window will be announced for remediation works related to this issue.
Sep 4, 03:13 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 01:00 BST
Scheduled - We will be performing maintenance on one of our datacentre fabric switches. This will involve transitioning protocol responsibility between members of a virtual stack.
We do not anticipate that this will cause issues however it should be considered an at-risk period.
Aug 29, 14:58 BST
Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

Aug 28, 2024
Intermittent Traffic from Amazon AWS
Resolved - Update: A solution has been found and we now believe that this has been resolved. We will monitor feedback and the network before fully closing this status.

We have reports from a small numbers of customers with intermittent traffic issues communicating from some Amazon AWS instances to our network. This does not affect all source or destination IP addresses but a small subset of traffic that is not predictable. We are currently investigating and communicating with the supply chain to resolve the problem as quickly as possible.
Aug 28, 15:34 BST
Monitoring - Update: A solution has been found and we now believe that this has been resolved. We will monitor feedback and the network before fully closing this status.

We have reports from a small numbers of customers with intermittent traffic issues communicating from some Amazon AWS instances to our network. This does not affect all source or destination IP addresses but a small subset of traffic that is not predictable. We are currently investigating and communicating with the supply chain to resolve the problem as quickly as possible.
Aug 28, 13:16 BST
Investigating - We have reports from a small numbers of customers with intermittent traffic issues communicating from some Amazon AWS instances to our network. This does not affect all source or destination IP addresses but a small subset of traffic that is not predictable. We are currently investigating and communicating with the supply chain to resolve the problem as quickly as possible.
Aug 28, 09:10 BST
Hyper V Standalone maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 00:00 BST
Scheduled - Maintenance will take place on our Hyper-V platform between 15th and the 28th August from 01:00 until 05:00 GMT. During the update, VMs will be put in a save state, so they will be unreachable for a few minutes. If for any reason this isn't possible and the automated script fails, they will be forcibly shut down.
Aug 8, 08:24 BST
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