This maintenance is still ongoing and updates will be provided under a new ID
Posted Nov 25, 2025 - 12:00 GMT
Update
Service repair by the supplier affected by overrunning maintenance from London to Dublin is still ongoing, as the fault is complex to repair. They continue to work on this today. To fix this they have authorised their partner to conduct resplicing activity which will result in an outage to repair and could cause circuit flaps or downtime to this specific circuit when this occurs.
Our fully diverse path between London and Dublin is operating normally and will take over all traffic automatically if the above circuit goes down for repair or flaps. This switchover is transparent to customer hosting. It would however be in an at-risk position for the moments that the supplier with overrunning maintenance is conducting repairs to their circuit.
Posted Nov 24, 2025 - 09:42 GMT
Update
Service from the supplier affected by overrunning maintenance from Friday night recovered on Saturday however that supplier is still conducting repairs to observed degradation in the signal along the path from London to Dublin throughout Sunday 23/11. To fix this they have authorised their partner to conduct resplicing activity which will result in an outage to repair it and this work is still ongoing on Sunday evening with some circuit flaps observed.
Our fully diverse path between London and Dublin is operating normally and will take over all traffic automatically if the above circuit goes down for repair or flaps. This switchover is transparent to customer hosting.
Posted Nov 23, 2025 - 17:35 GMT
Update
Service from the supplier affected by overrunning maintenance from Friday night recovered on Saturday however that supplier is still conducting repairs to observed degradation in the signal along the path from London to Dublin throughout Sunday 23/11. To fix this they have authorised their partner to conduct resplicing activity which will result in an outage to repair it.
We have not observed any issue to the circuit since 20:00 on Saturday despite the above communication from them and it is currently operating normally, however we must still consider the circuit and therefore our Network at-risk until they notify completion of works - however we also have a fully diverse path between London and Dublin operating normally today.
Our diverse supplier completed their planned maintenance overnight in a short window in close communication with us and there was no clash of events or impact to our Network.
Posted Nov 23, 2025 - 10:12 GMT
Update
Service from the supplier affected by overrunning maintenance last night recovered this afternoon however that supplier has observed degradation in the signal along the path from London to Dublin. To fix this they have authorised their partner to conduct resplicing activity which will result in an outage to repair it.
Unfortunately our diverse supplier also have a window of planned maintenance works overnight from 23:00 to 05:00 GMT.
We are still hopeful that these works do not clash and are pushing for the repair as an absolute priority before 23:00. If there is a clash there could be reachability issues only between services hosted in our UK and IE datacentres from each other - because we have multiple independent internet transit connections in both locations services will remain online as normal for customer hosting to the internet.
Posted Nov 22, 2025 - 21:35 GMT
Update
Our supplier continue to resplice the fiber for circuit restoration, due to the number of patches they are prioritising this work. We have requested restoration at the highest priority and are closely following progress.
Posted Nov 22, 2025 - 14:29 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 22, 2025 - 13:23 GMT
Scheduled
One of our circuit suppliers providing connectivity between our London and Dublin data centres is conducting maintenance to their service.
As we have diverse circuits between these locations we do not expect any disruption and traffic will fail over to other routes, but those routes will be at-risk during the maintenance window.
Update: The suppliers maintenance is currently overrunning beyond their announced maintenance window and our Network is at-risk. We have raised this with them at the highest priority. We do not have an anticipated eta from them at this time and are following their updates closely.
Posted Nov 22, 2025 - 13:22 GMT
This scheduled maintenance affected: Network Status.